Managed Services

 

ProActive Management

Managed Services is the ProActive Management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the ProActive delivery of their service, as compared to reactive IT services, which have been around for decades.

service icon 1 - Managed Services

Typically, MSPs will have the following distinguishing characteristics:

  • Have some form of Network Operation Center (NOC) service
  • Have some form of service or help desk service
  • Be able to remotely monitor and manage all or most of the objects for the customer
  • Proactively, compared to reactive, maintain the objects under management for the customer
  • Delivery these solutions with some form of predictable billing model, where the customer knows with great accuracy what their regular IT management expense will be

Managed Security

Peerless Tech Solutions provides your organization with the first line of defense against viruses and security threats that can be a result of outdated Anti-virus software and unpatched systems. We can provide you with a complete security package that includes the #1 rated Anti-virus software that’s on the market today. We will make sure that you have the enterprise-class security software you need to ensure the ongoing protection of your PCs against the ever-present threat of viruses and malware attacks that can result from outdated AV software and unpatched PCs.

Managed Anti-Virus and Patch Management Benefits:

  • Provides ProActive and comprehensive security, monitoring and management.
  • Automates management processes to avoid errors and reduce costs.
  • Centralizes the deployment and updating of software to ensure coverage and consistency.
  • Leverages expert IT skills.
  • Monthly reporting to show you are protected.

Managed Backup

Your business data is the lifeblood of your company and the amount you are collecting and storing is growing all of the time. Imagine the impact if you lost a day’s data, a week’s data, or a year’s data due to inadequate or infrequent back-up processes. What would happen? Could you recover? A managed backup service from Peerless Tech Solutions ensures that all files are automatically backed up as frequently as every 15 minutes, if needed.

Managed Backup Benefits

  • Low cost of ownership
  • Total peace of mind
  • Reduce your day-to-day operating costs
  • Safeguard business information
  • Ensure business continuity
  • Increase productivity and decrease downtime
  • Detailed reporting information

Managed Desktop

We understand that small and mid-sized businesses may not have the money or resources to staff an IT department to troubleshoot and help with unexpected technology issues. This is why Peerless Tech Solutions is the right choice for your business. Our certified technicians are equipped with the latest N-Able remote support software. This technology allows them to connect directly to your machine and see exactly what you see, so we can troubleshoot and resolve your issue as quickly as possible.

Managed Desktop Benefits

  • 24/7 Off-site Monitoring
  • Outsourced Help Desk
  • Reduce Operating Costs
  • Comprehensive Reporting
  • Protect Your Company’s Critical Assets and Information

Managed Unified Communications

Your Unified Communications System is not just IP Telephony; it includes all the communication elements that combine to create a seamless, user friendly communications network. With that, each component within your UC solutions requires proper maintenance and upgrades.

Maintaining your system is a vital part in keeping it operating at peak performance and efficiency, allowing you continued ROI. Upgrades can be expensive and time consuming and if not performed properly can cause unexpected downtime.

Let Peerless Tech Solutions, design a custom package that meets your support needs, add or subtract services as you need them. From full management, including 24x7x365 monitoring, adds, moves and changes, or if you have support staff in place, just software and firmware updates. What ever your needs, we have you covered.

Want to add additional features to your Unified Communications System? We not only manage and maintain, but we can also improve on the UC system you already have in place by adding additional features.

Managed WiFi

Managed WiFi Services by Peerless Tech Solutions gives you the ability to have your wireless network monitored 24x7x365.

Reduce the cost of your deployment! Cloud based controllers allow you to avoid expensive implementation cost and put money back into your budget.

Keeping you access points up to date with the latest firmware is essential to your wireless network security and can cause downtime if not done properly. Our Managed WiFi package includes; monitoring your wireless network 24x7x365, scheduled maintenance to ensure access points are running on the latest updates, and cloud-based controllers, all at a low monthly cost per access point.

By managing your WiFi networks, we can make real time adjustments to environmental variables that effect signal strength, speed and reliability, allowing your wireless network to run a peak performance.

Managed Data Center

Do not let a data center outage cripple your business. Let our team of data center engineers and architects monitor your entire data center operations, stopping problems before the occur. We can monitor and manage both on premise and cloud-based data centers. We understand that companies want to leverage the cloud but do not intend to move their entire data center operations. We can monitor your on-premise infrastructure along with your AWS deployments all in real time and in sync with each other, giving you complete peace of mind.

See How Peerless Tech Solutions Can Help Your Business Grow

Peerless Tech Solutions has consistently been ranked among the top IT firms in the Washington D.C. metro area. With over 20 years of experience and a dedicated staff to meet the needs of your company, there is no reason to trust your IT to anyone else.